We appreciate your interest in our exclusive limited edition creations at ONE8 COMPANY. We are happy to provide you with the opportunity to pre-order our products, considering their rarity and the high demand from our passionate customers.
Here is our policy and procedure for pre-ordering shoes:
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Pre-Order Announcements: When we make a new limited edition shoe available, we will post a pre-order announcement on our website and social media channels. In the ad, you'll find all the detailed information about the shoe, including its design, available sizes, and expected release date.
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Pre-order and Payment: To reserve the shoe, we will ask you to make an advance payment of the total amount from our website, directly on the product page of the desired item. This payment will confirm your reservation and guarantee the availability of the selected size.
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Size Assignment: Pre-orders will be processed in chronological order based on receipt of payments. We will do our best to allocate the sizes you request, but due to the limited nature of our stock, we may not be able to guarantee the availability of all sizes. In case of unavailability of the size booked, we will contact you to offer you a full refund or other available options.
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Shipping Date: We will inform you about the expected shipping date of the pre-ordered shoe. We assure you that we will do our best to ship reservations as soon as possible, always taking the utmost care in preparing and shipping our products.
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Communication: Throughout the pre-order process, we will keep you updated via email and/or whatsapp regarding the status of your reservation and any changes or updates.
We understand the importance of each and every customer and will do our best to make sure your pre-order process is as smooth and transparent as possible.
We thank you again for your support and your trust in our brand. We are excited to share our amazing creations with you and hope it will be a rewarding experience for you.
For any questions or additional information, do not hesitate to contact us. We are here to help you and satisfy all your requests.